Privacy Policy

Effective date: August 9, 2025

Welcome to TaskBuddy ("we", "us", "our"). This Privacy Policy explains how we collect, use, disclose, and protect information when you use our mobile application TaskBuddy (the "App") and the website taskbuddy.co.in (the "Site"). By using the App or the Site, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Depending on how you use the App or Site, we may collect the following categories of information:

Personal information: name, email address, phone number, postal address, profile photo, and other identifiers you provide when creating an account or contacting support.
Account & authentication data: username, password (hashed), authentication tokens, and other credentials required to access your account.
Contact information: contacts and phonebook data only if you expressly choose to share them (for features such as inviting contacts).
Location information: precise or approximate location when you enable location services (for finding nearby service providers or scheduling).
Payment & transaction data: billing information such as transaction records, payment instrument details (we may use third-party processors; we do not store raw payment card numbers on our servers).
User content: messages, photos, videos, or documents you upload to the App (for job requests, portfolios, receipts, etc.).
Device & usage data: device identifiers, operating system, app version, log files, crash reports, analytics, and usage patterns.
Support & correspondence: records of your communications with our customer support.

How We Use Your Information

We use the collected information to:

Provide, operate, and maintain the App and Site;
Create and manage your account and profile;
Process transactions and send transactional messages (receipts, confirmations);
Connect customers with service providers and enable scheduling;
Improve, personalize, and optimize our services and user experience;
Communicate with you about updates, promotions, and support issues (you can opt out of marketing communications);
Detect, prevent, and respond to security incidents and abuse;
Comply with legal obligations and enforce our terms and policies.

Legal Basis for Processing (If Applicable)

Where required by applicable law (for example, the EU General Data Protection Regulation), we rely on one or more of the following legal bases to process personal data:

Performance of a contract (to provide the services you request);
Consent (where we ask for and obtain your permission);
Legitimate interests (for fraud prevention, improving services, and analytics);
Legal compliance (to comply with legal obligations).

Sharing and Disclosure of Information

We may share your information in the following limited circumstances:

With service providers: we use trusted third-party vendors (payment processors, cloud hosting, analytics providers, messaging providers) who perform services on our behalf and are contractually bound to protect your data.
With service providers and partners: to connect you with service providers necessary to fulfill service requests.
For legal reasons: if required by law, court order, or to respond to lawful requests by public authorities; to protect our rights, safety, or property.
Business transfers: if TaskBuddy is involved in a merger, acquisition, asset sale, or bankruptcy, user information may be transferred as part of that transaction.

Data Retention

We retain personal information as long as necessary to provide the services, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer required, we will securely delete or anonymize it.

Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or electronic storage is completely secure — we cannot guarantee absolute security. Please take steps to protect your account credentials.

Children's Privacy

The App and Site are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe we have collected information from a child under 13, please contact us and we will take steps to delete that information.

Your Rights

Subject to local law, you may have rights to access, correct, update, or delete your personal information, or to object to or limit certain processing. You may also have the right to data portability. To exercise these rights, contact us using the details below. We will respond in accordance with applicable law.

Cookies and Tracking Technologies

We and our partners use cookies, local storage, and similar technologies to provide and improve the App and Site, remember preferences, and analyze usage. You can manage cookie settings in your browser or device settings; disabling certain cookies may affect functionality.

Third-Party Links

The App or Site may include links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We recommend you review their privacy policies before providing any personal information.

International Transfers

Your information may be transferred to — and processed in — countries other than the country in which you reside, including India and countries where our service providers operate. We take steps to ensure appropriate safeguards are in place for such transfers.

Updates to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated policy with a revised "Effective date". Continued use of the App or Site after changes indicates your acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Email: support@taskbuddy.co.in
Address: 391, Omkareshwar Dham, Shiv Puri Sharda Nagar, KANPUR NAGAR, 208025, India